16 Sep 2014 | The Australian Financial Review
Westpac Banking Corporation has selected BPO giant Genpact to demonstrate its abilities to run human resources and back office services, as a precursor to plans to outsource work in the coming months. Westpac and Genpact declined to comment on the agreement, but sources said the bank was looking to move quickly and jobs would soon be moved offshore.
When asked about the plan, independent outsourcing expert Mohit Sharma of Mindfields said it could prove to be a successful move. “If Westpac go with Genpact it is a rational choice as they have consultative approach towards outsourcing”, Mr. Sharma said. “Other Australian organisations that have outsourced HR processes to pure HR vendors are struggling or not getting value beyond myopic cost arbitrage”.
Critical infrastructure gets shipped in.
Wants new liaison group and more tech trials.
Increased demand for Watson and Bluemix.