09 Jul 2013 | The Australian Financial Review
Telstra will outsource the roles of 170 full-time staff and 90 contractors from one of its fastest-growing business units to India, with Indian supplier Infosys understood to be picking up the work.
Managing director of niche outsourcing advisory firm Mindfields, Mohit Sharma, said Telstra had the most mature offshoring strategy among Australian organisations but could still improve cost benefits by looking to cheaper locations. “These commoditised processes can be easily be offshored to China – also [with] at least 20 per cent lower pricing and more strict service levels,” Mr Sharma said.
Critical infrastructure gets shipped in.
Wants new liaison group and more tech trials.
Increased demand for Watson and Bluemix.