Mindfields

Special skills help nations nab global work

Special skills help nations nab global work

13 Aug 2013 | The Australian Financial Review

The public image of outsourcing is coloured by the occasional call everyone receives from an operator with an Indian accent at a call centre in Mumbai trying to sell you a holiday package. Due to those calls and the publicity given to major outsourcing deals involving a lot of jobs moving offshore, the public generally believes that outsourcing involves low-skill phone sales jobs going to India.

In fact, research shows the shift in jobs is little more than the globalisation of industry. Mohit Sharma, Director of Sydney consultancy Mindfields, which specialises in advice on outsourcing, says analysis of the industry depends on whether you are talking about IT outsourcing (ITO), business process outsourcing (BPO), or the higher-value knowledge process outsourcing (KPO). Sharma says outsourcing can also involve quite complex areas in ITO and BPO, including “middleware” system support and regulatory compliance reporting.

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