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Local businesses can wring profit from outsourcing

Local businesses can wring profit from outsourcing

04 Jul 2012 | The Australian Financial Review

According to Mohit Sharma, the Director of outsourcing advisory firm Mindfields, the Philippines has a number of advantages as an outsource destination of choice, aside from the more Anglo-friendly accent. It is near to the Australian time zone, it has a higher rate of literacy, lower labour turnover, a strategic central Asian location within two and a half hours from Shanghai, Beijing, Singapore, Hong Kong and Tokyo, attractive government incentives and low corruption.

Sharma says it is an ideal location for IT help desk services, customer centres and a range of business process functions like insurance claim and mortgage application processing. “Every outsourcing destination has a life cycle. India is in the last stage of the life cycle for voice-based processes, and the Philippines is in the first stage,” Sharma said.

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