04 Jul 2012 | The Australian Financial Review
According to Mohit Sharma, the Director of outsourcing advisory firm Mindfields, the Philippines has a number of advantages as an outsource destination of choice, aside from the more Anglo-friendly accent. It is near to the Australian time zone, it has a higher rate of literacy, lower labour turnover, a strategic central Asian location within two and a half hours from Shanghai, Beijing, Singapore, Hong Kong and Tokyo, attractive government incentives and low corruption.
Sharma says it is an ideal location for IT help desk services, customer centres and a range of business process functions like insurance claim and mortgage application processing. “Every outsourcing destination has a life cycle. India is in the last stage of the life cycle for voice-based processes, and the Philippines is in the first stage,” Sharma said.
Critical infrastructure gets shipped in.
Wants new liaison group and more tech trials.
Increased demand for Watson and Bluemix.