Mindfields

Drop in rupee begs new look for outsourcing

Drop in rupee begs new look for outsourcing

03 Dec 2013 | The Australian Financial Review

Globalisation and outsourcing has made the world a small village. Each small change in one place has a ripple effect elsewhere. A strong Aussie dollar does not only have adverse impacts on the tourism, mining and education sectors but also on the service sector. Conversely, it is great for Asian economies, which are dominant players in outsourcing, with India the main beneficiary.

Previously, only routine-based or scripted processes such as call centres or accounts payable were considered for outsourcing. But processes that require judgement such as analytics, legal, engineering and modelling are in play.

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