Benchmark your service provider′s maturity in marketing their automation and AI offerings

Date : 03-10-2016

From the strategic partner’s perspective, it wants to see more revenue as a minimum, whereas a client has a somewhat different view on how relationships should mature, and demands ever more efficiencies that go beyond the labour arbitrage that first attracted them. 

It is becoming increasingly important for clients to demand to see their share of cost saving and establish benchmarks for their service providers. 

These articles discuss in detail - "Why and How should you benchmark your service provider's maturity in marketing their automation and AI offerings?"

Read the full article on AFR >>

Read the full LinkedIn post >>

Why should we embrace AI?

Date : 09-08-2016

Mohit Sharma's column in Australian Financial Review

Why we should embrace artificial intelligence as businesses and individuals?

What is clear is that AI will disrupt numerous business models with higher frequency than previous changes. Uber took 18 months to displace conventional cab services, but AI might replace Uber's current business model using driverless cars within six to nine months.

Read the full article on AFR >>

Read the full post on Linkedin >>

KPMG to use AI to enhance their service offerings

Date : 24-07-2016

One industry player believes that the net impact of the availability of sophisticated cloud-based process automation and data analytic tools will cause the "Uberisation" of consulting and audit. This will slash the premium that the Big Four and firms at all levels, can charge clients.

But one expert feels increasing automation and the use of artificial intelligence may have a disruptive impact on the accounting industry and job levels. Mohit Sharma, the director of Mindfields, a niche outsourcing, and automation advisory firm believes the Big Four will not be able to justify their pricing because subscription cloud-based data tools have now become widespread.

"The Uberisation and the disruption of the consulting model of the Big Four is here, especially in audit and assurance because this is more repetitive work," he said.

"Technology is eliminating the differentiator between the Big Four and the other firms and will force the Big Four to move towards non-headcount based business models.

Read the full article on AFR >>

Read the full post on Linkedin >>

Optus to outsource Finance and HR jobs

Date : 28-06-2016

Mohit Sharma, director of Sydney-based niche automation and outsourcing advisory firm Mindfields, said he was a little surprised by Optus' decision to pursue a conventional business process outsourcing approach, rather than looking into advances in automation technology to do the same thing faster and cheaper.

Mindfields is also advising US clients that have offshored to low-cost countries.

A number of organisations, including Australia and New Zealand Banking Group, have begun testing robotic process automation – or RPA – to do the work of employees in fields ranging from payroll administration to helpdesk support and customer service.

Mr Sharma said price reductions with automation ranged from 70 per cent for simple processes to 25 per cent for complex.

"Conventional offshoring is fast becoming obsolete due to the maturity and falling costs of automation," Mr Sharma said.

"We are currently advising our clients on negotiations with their incumbent offshoring vendors and on new offshoring contracts to factor the impact of automation on the pricing. In fact, we have also brought some processes back to onshore, as there is no longer a business case for offshoring and to losing ownership or control of these processes."

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Mindfields drives innovation and excellence by leveraging disrupting technologies to optimize business processes that enable our clients to 'Grow for tomorrow'. We are a vendor-agnostic automation and artificial intelligence services firm.